Privacy Policy

Last updated: 13th December 2025

Treveil Services is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Who We Are

Treveil Services operates as a sole trader providing window cleaning and related services in Gravesend, the Medway Towns, and the Hoo Peninsula.

Contact details:
Email: treveilservices@gmail.com

2. What Information We Collect

We may collect and store the following information:

  • Name
  • Address
  • Email address
  • Phone number
  • Service details (e.g. cleaning frequency, prices, access notes)
  • Payment status and invoice records

Direct Debit details are not stored by us and are handled securely by our payment provider.

3. How We Collect Information

We collect information when you:

  • Request a quote or submit a form
  • Become a customer
  • Contact us by email, WhatsApp, phone, or via our website
  • Sign up for Direct Debit payments

4. How We Use Your Information

Your information is used for:

  • Scheduling and carrying out window cleaning services
  • Communicating with you about appointments or changes
  • Managing invoices and payments
  • Sending occasional messages about relevant additional services (such as gutter cleaning)

We do not sell or share your personal data with third parties for marketing purposes.

5. Payments and Third-Party Providers

We use trusted third-party services to process payments and manage business administration:

  • GoCardless Ltd – for Direct Debit payments
  • FreeAgent – for invoicing and accounting

These providers are responsible for securely handling your payment information in accordance with their own privacy policies.

6. How We Store Your Data

Your personal information may be stored:

  • In secure spreadsheets
  • Within invoicing and accounting software

We take reasonable steps to ensure your data is protected from unauthorised access, loss, or misuse.

7. How Long We Keep Your Data

We keep your personal data only for as long as necessary to:

  • Provide our services
  • Meet legal and accounting requirements

You may request deletion of your data at any time (see Section 9).

8. Marketing Communications

We may occasionally contact existing customers about relevant services we offer, such as gutter cleaning or conservatory roof cleaning.

You can opt out of marketing messages at any time by contacting us.

9. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data

To make a request, please email treveilservices@gmail.com.

Please note: if you request deletion of your data, we will no longer be able to provide services to you.

10. Cookies

If our website uses cookies, they are used only for basic functionality and performance. We do not use cookies for advertising or tracking purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Treveil Services
Email: treveilservices@gmail.com
The latest version will always be available on this website.